Community Association Collections
Condo & HOA Collections, condo collections, community association collection agency, HOA collection agency, condo collection agency, HOA delinquencies, Condo Delinquencies, HOA Collections,

Community Association Collections: How Units Settle Out

When interviewing a Community Association Collections solution provider for an association, the first question by the board of directors is: “How long is your contract for?” For most vendors there is an beginning and an end to their job, but for a collector this is harder question. It is almost impossible to predict because it depends exclusively on when and how the delinquent unit “settles out.”

Before we discuss the various ways a delinquent unit “settles out” let’s define what the term means. Simply put, when a unit ledger has a zero balance a unit is considered is “settled out.” That is Community Association Collections success.

Continue reading “Community Association Collections: How Units Settle Out”

Condo & HOA Collections require call centers
condo collections, community association collection agency, HOA collection agency, condo collection agency, HOA delinquencies, Condo Delinquencies, HOA Collections,, Uncategorized

HOA Collections Calls…How To Help The Debtor

For Condo & HOA Collections calling debtors is always a difficult and sensitive task. It takes a highly trained specialist certified to be mindful of the Fair Debt Collection Practices Act and sensitive to the sensibilities of the unit owner.  People identify very closely with their homes and with condos & HOA Collections emotions can run high. Calls of this nature can be very disturbing. So a trained outbound call specialists must put the owner at ease at the very start of the conversation. As unpleasant as it may seem these calls are necessary in order for a community association to run properly. But these calls do not have to be unpleasant and often can work to lift a burden from the debtors mind. Resolution of Condo & HOA Collections issue can reduce stress on a delinquent owner.

Continue reading “HOA Collections Calls…How To Help The Debtor”

Lawyers do not do Condo & HOA Collections
Condo & HOA Collections, condo collections, community association collection agency, HOA collection agency, condo collection agency, HOA delinquencies, Condo Delinquencies, HOA Collections,

Condo & HOA Collections: Why Lawyers Are Not The Solution.

By: Mitchell Drimmer, CAM, Director of Business Development at Axela-Collections powered by Axela-Technologies Specializing in Condo & HOA Collections

Condo & HOA Collections are specialized so community association lawyers are naturally the best solution… right? Well it ain’t necessarily so. Community Association Attorneys are often focused on other serious matters from condo defects to changing governing documents. Frivolous matters such as slander are on their agenda, because board members will often say things and offense is taken. Once offense taken the lawyer is called. Community Association Lawyers often do not have the tools to cure delinquencies beyond litigation. Such tools as skip-tracing, outbound call centers, credit bureau reporting, and most important the personal touch to collect debt. Condo & HOA Collections require specialists and in these matters the licensed and regulated specialists are collection agencies.

Continue reading “Condo & HOA Collections: Why Lawyers Are Not The Solution.”